Terms & Conditions

A1. Our role. Rigging is a marketplace. The specialist, not Rigging, carries out and is responsible for the work. Your contract for the work is with the specialist.

A2. Prices. Each job shows a callout price before you book: the trade's hourly rate plus a travel fee of £20 for up to 5 km, then £0.50 for each extra kilometre. Estimates, final prices and extras are shown to you before you are asked to pay them.

A3. Payment authorisation. You pay by card on Stripe's secure checkout page; we never see or store your card number. By paying you authorise a hold on your card for the amount shown. The hold is only captured (charged) when you release it, as described below.

A4. Escrow rules.

• Funds stay held while the job is in progress.
• When the work is finished, the specialist submits an invoice. Funds are still held at that point.
• Funds are released to the specialist only when you press Job Complete. Press it only once you are satisfied the work is done.
• While a dispute is open or under review, the funds are frozen and cannot be released or paid out.

A5. Cancellations. You can cancel before you press Job Complete using Cancel & refund; the card hold is cancelled and you are not charged. If a specialist has already travelled to you, [the callout fee remains payable / is refunded — choose policy]. After you press Job Complete, refunds are only available through the dispute process or where the law requires it.

A6. Your duties. Give accurate job details, provide safe access to the site, and keep communication inside the in-app chat. Do not arrange to pay a specialist outside the app for a job found on Rigging.

A7. Your legal rights. Nothing in these terms affects your statutory rights as a consumer, including under the Consumer Rights Act 2015.

B1. Independent status. You are an independent business, not an employee or worker of Rigging. You decide whether to accept each job and you set your hours and travel radius.

B2. Licence and identity verification. Before receiving jobs you must provide: a government photo ID and live selfie (checked automatically by our partner Stripe), proof of public liability insurance, and any licences or registrations your trade legally requires (for example Gas Safe for gas work). Review can take up to 24 hours. You must keep these valid and tell us promptly if any lapse; we may pause your account until they are updated.

B3. Platform fees. Rigging deducts a commission from each payment before paying you:

• Your first 5 completed jobs: 3% of callouts, 15% of estimates and final prices, 10% of extras.
• After that: 7% of callouts, 18% of estimates and final prices, 10% of extras.

Payouts are sent through Stripe to the account you connect, after the client presses Job Complete. A payout is held as pending until your Stripe account is ready to receive money.

B4. Performance standards. You agree to: arrive within the time you accept or update the client through the app; carry out work with reasonable care and skill and to current UK regulations; quote and invoice honestly; keep all contact inside the app; and treat clients and their property with respect. Persistent low ratings, repeated cancellations, or upheld complaints may lead to fewer job offers, suspension or removal.

B5. Taxes. You are responsible for your own tax, National Insurance and any VAT on your earnings.

C1. Liability. Rigging provides the platform, payment holding and dispute handling. We are not responsible for the quality of work, which is the specialist's responsibility. We do not exclude liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be excluded by law. Otherwise our total liability to you for any job is limited to [the fees we received for that job / £amount].

C2. Data handling. How we collect and use personal data is set out in our Privacy Policy. Phone numbers and email addresses are hidden from the other party and automatically masked in chat.

C3. Dispute resolution.

• Either party can open a dispute from the job before funds are released. Funds are frozen straight away.
• Client, specialist and the Rigging team discuss the issue in one shared, recorded channel.
• The Rigging team reviews the evidence and decides in favour of the client, the specialist, or a split, with a written reason both sides can see. We aim to decide within [X] working days.
• Our decision does not stop you from using your legal rights or going to court.

C4. Account suspension. We may suspend accounts that break these terms, pose a safety risk, or are involved in fraud.

C5. Changes. We will notify you in the app before material changes take effect.

C6. Law. These terms are governed by the law of England and Wales. Contact: [support email], [address].