Rigging

Legal

Privacy Policy

Last updated: [date]. [Company legal name] (“Rigging”) is the controller of your personal data. Contact: [privacy email], [address]. ICO registration: [number].

Draft for review. Have a UK solicitor check this document and fill in the bracketed company details before launch.

1. What we collect

  • Account: name, email, password (stored securely, never readable by us), optional phone and postcode, and your role.
  • Specialists: trade, years of experience, hourly rate, licence number, availability and travel radius, insurance and licence documents you upload, and identity-check result.
  • Jobs: job postcode and distance, prices, invoices, job and payment status, chat and dispute messages, reviews and ratings.
  • Payments: handled by Stripe. We receive payment and payout status, not your full card details.
  • Location: only if you choose to use your device location to fill in a postcode.

2. Why we use it (lawful basis)

  • To run the service you signed up for — matching, pricing, payments, chat, disputes (contract).
  • To verify specialists and keep the platform safe, and to prevent fraud (legitimate interests; legal obligation where licences are required).
  • To keep financial records (legal obligation).

3. Who we share it with

  • The other party on a job: clients see a specialist's first name, trade, experience, rate and rating; never phone numbers or email addresses.
  • Stripe: card payments, specialist payouts and identity checks (ID and selfie photos are processed by Stripe, not stored by us).
  • Our hosting and AI providers: to run the app and generate price explanations. [List providers.]
  • Authorities, when the law requires it.

4. How long we keep it

Account data while your account is open. Financial records for [6 years]. Verification documents for [period]. Chat and dispute records for [period] after the job closes. [Confirm periods.]

5. Your rights

Under UK GDPR you can ask to access, correct, delete or move your data, object to or restrict its use, and withdraw consent. Email [privacy email]. You can complain to the Information Commissioner's Office at ico.org.uk.

6. Security

Each user can only see their own profile, availability and documents. Two-step sign-in is available, and strong passwords are required.